Mishandling Phone Inquiries

Mishandling Phone Inquiries
Could Cost You $55,000 This Year!

Did you know that a typical rural healthcare office loses an average of $55,000 each year due to their poor handling of phone inquiries? These are dollars that slip through your fingers without you even being aware of it.To make matters worse, that $55,000 could fund most annual marekting budgets for the typical healthcare practice.

You can combat this common problem –– with a customer service evaluation of your office that will tell you exactly how to improve your staff’s phone skills and convert more inquiries to new patients. “Mystery Shopper” calls are an excellent tool to evaluate your Front Office Staff’s ability to manage patient inquiries. Please feel free to contact me at www.practicebuilders.com for details surrounding Mystery Shopper evaluations for your practice.

I look forward to helping you prosper in the coming year.

Best regards,
Joel Ellis
President
Practice Builders